Support
Email support@wildexapp.com and a person replies within one business day. Include the name of the camera and roughly when the animal passed if your question is about a sighting.
How accurate is the identification?
Every sighting shows how sure we are and which model decided. Confident answers are usually right for common, well-lit animals; night footage, distance, and look-alike species (a gray fox and a coyote, a mule deer and a white-tailed deer) are where it slips. When a species is unsure, the Dex says so, and one tap confirms or corrects it. Your region setting narrows the list to animals that actually live near you.
What gets stored?
A small crop of each animal and the sighting itself (species, confidence, time, camera). Crops are kept 90 days, apart from the one chosen as a species’ best photo. The frame or clip we fetched is deleted within about a minute. People in the picture are discarded before anything is stored, nothing is sent to a third-party AI, and nothing is shared between households.
Choosing who gets an alert
Open your settings. Every species is Alert, Track, or Ignore: Alert emails you each time, Track logs it quietly, Ignore leaves it out. New species always alert once. Quiet hours hold everything except new species and your Alert list.
Missing animals or no sightings
Wildex only sees what your camera records. In the Ring app, check that the camera is online, that motion detection covers the yard rather than the street, that “People only” mode is off, and that Motion Frequency is set to Frequently so gaps between recordings are short. Small animals far from the camera are the hardest to catch; a camera low to the ground and close to a path does best.
Disconnecting and deleting your data
In the Ring app, open My Apps and remove Wildex; recordings stop being fetched immediately. To erase everything we hold, use Delete my account in your settings or email support@wildexapp.com. Deletion covers all copies, including backups, within 30 days.
Billing
Wildex is free during the beta. If that changes, it will be billed and cancelled through the Ring app under My Apps, and you will hear about it in advance.